Phone interpreting is ideal for quick, on-demand situations that don’t necessitate on-site interpreting services. The process done by Certified Languages International is streamlined for your business to help interpret via telephone or video conference call.
1. Accessibility
Phone and video remote interpretation services eliminate communication barriers for individuals with limited mobility, vision impairments, hearing impairments, or speech disorders. This cutting-edge technology connects your clients and patients to professional multilingual interpreters via their smartphones, tablets or computer screens – helping individuals with disabilities access important services they need for living a full life.
Phone interpreting services involve conducting a conference call between the client/patient and an interpreter on the other end. The interpreter listens to one side before speaking on behalf of both, enabling individuals to express their thoughts, questions or concerns via an impartial third party.
Headsets with built-in directional microphones help reduce background noise and feedback and are ideal for situations in which participants already know each other, such as court hearings or clinical appointments.
2. Time
Over-the-phone interpreting services (OPI) are essential for offices and centers that deal with people from multiple languages throughout the day, like healthcare facilities and emergency call centers. With OPI services like these – https://certifiedlanguages.com/ – are available 24/7. There, patients can connect quickly with an interpreter to gain all of the information necessary to make sound medical decisions quickly and easily. OPI also helps companies connect with customers that speak different languages thereby improving customer service experience for all clients.
To maximize the effectiveness of OPI, it’s crucial to arrange an interpreter in advance and remain aware of a potential language barrier. Before meeting in person, both client and interpreter should exchange some initial dialogue in order to assess the context of the call as well as build rapport. Asking questions about culture, background and preferred methods of communication is one way of doing this.
When using OPI, it’s ideal to position the interpreter slightly to one side and behind a non-English speaking participant, so they can maintain eye contact and read each other’s body language. This creates an opportunity for more personal interactions while building trust between participants. During an OPI call it’s also key to use shorter sentences and phrases so the interpreter can relay them efficiently.
3. Cost
Video remote interpreting (which you can learn about here) services utilize web-based video applications or videoconferencing devices to connect visually with an LEP (limited English proficiency) or D/HH interpreter for spoken and sign languages. VRI services are frequently employed during meetings between clients or employees as well as during telehealth visits or patient teleconferences.
VRI stands apart from traditional in-person interpreting by supporting multiple platforms – from tablets and mobile phones, to computers, televisions, and even tablets themselves! For businesses wanting to ensure customers with special access needs can participate seamlessly in meetings or conversations, selecting a provider with multiple support platforms are paramount.
Providing on-demand phone and video interpreting services can help your organization to build trust with customers while complying with federal regulations regarding national origin discrimination if receiving federal funding.
4. Efficiency
As technology has advanced, Video Remote Interpreting (VRI) has become more accessible and cost-effective as an alternative to in-person interpretation. Once limited to specific equipment and software platforms, modern VRI enables anyone with internet connectivity and webcam access to use VRI without incurring advance scheduling fees or travel expenses for interpretation services of high quality.
No matter if you operate an international healthcare provider or call center, virtual interpretation services can save money and increase efficiency. On-demand solutions connect instantly with an interpreter at an economical per minute rate so you’re never charged more than necessary.
On-demand phone interpreting can be an efficient and affordable solution for businesses that need to communicate with clients, customers, or employees who speak different languages. Phone interpreters offer a range of languages available so as to bring everyone involved closer together over the phone while maintaining fluid conversations.
5. Compliance
At the same time, while phone and video remote interpreting may be convenient and cost-effective options, they must also comply with compliance standards. For instance, video calls must take place in a quiet room without interruptions from outside sources and over an uninterrupted high-speed internet connection so as to prevent issues like lags or blurry images that interfere with effective communication between interpreters and patients.
Video remote interpreters must also be properly trained on how to operate and troubleshoot technical video equipment at their location, in the event that issues arise during VRI calls. They should also know when transferring their assignment if they cannot resolve issues themselves.
VRI can be applied in various environments, such as hospitals, physicians’ offices, mental health care settings, schools, police stations and financial institutions. Appointment-based VRI services or on-demand interpretation provide effective communication for deaf and hard-of-hearing people who communicate using sign language; VRI also ensures all customers experience consistent levels of customer service regardless of language barriers.