In any business, the first impressions really count, and this is where a telephone answering service makes it simple for your customers to reach your company. This means a lot when it comes to attracting new customers and losing them out to a market competitor in the same business niche. At the same time, it helps you to focus on the other important aspects of the company while ensuring present and potential customers are not neglected in the process.
With the help of good answering service for small businesses, you are able to enjoy the following benefits-
- Never miss an important sales call again- Sales calls are indispensable for your company. There is no point in spending a lot of money on marketing and other important aspects of the business if you do not make your company accessible to customers. A lot of sales and business operations are being conducted online. However, several people still love to use their phones. When you have customers ready to use their phones to call you, make sure you have someone in your office to answer them, or else you will not only lose a sale but a potential customer as well.
- Save money on hiring a receptionist- Hiring an office receptionist is expensive for a small business, and you might not have sufficient incoming calls to your business to justify paying someone to manage them full-time. Even asking your existing staff members to answer the calls takes them away from the other tasks they have on hand, costing them a lot of money.
Hiring telephone answering services give you huge savings when compared to managing your calls in-house. You do not have to pay them a monthly salary, and you can save on a lot of costs linked to having someone in the company to manage calls for you. Moreover, most small business teams work remotely, so it makes sense to hire a good answering service to organize and manage the remote teams.
- Available 24/7- Unlike a real receptionist, your answering service is available all day and night for order placements, booking of appointments, etc. This means that you will have someone to answer and take your calls for your business even after office hours.
- Free time up for your team for revenue and the growth of your business- Even during the working hours when dealing with inbound calls, this can be really distracting and time-consuming. There is no point in hiring talented and good staff to boost and expand your business if they need to be glued to the computer or phone all day long by answering normal inquiries.
Moreover, good answering service for small businesses will filter and forward the calls so that they can be screened during busy periods or the time when you should focus on your work without distractions. Even without answering the call, you can know whether the phone call is from an important client or a company that is trying to sell you a photocopier.