Business is done to make a profit. Plus, it is very important to build an effective and efficient communication system in order to operate the business properly. It can be considered the most vital part of the business; without which it’s impossible for all operations to function properly. This is why office phone is essential for businesses.
Therefore, it is essential for enterprises to adopt the latest innovations in communication technology. Among all communication methods, the telephone system is the fastest and most widely used medium. Today, telephone systems are essential for both private and professional use.
Over time, it has become a central component of communication between different business worlds. Nowadays, telephone systems add many advanced features to improve voice and data communication and transmission. While the Internet has allowed companies to communicate with employees and customers in a variety of ways.
That’s why phones still play an important role in today’s business. Your company uses landlines, mobile phones, or digital phones to share information between departments, handle customers and customer inquiries, book important services, and hold phone conferences.
Office Phone: An Introduction
The office telephone is based on a hardware or software phone network. It uses Internet protocols and traditional phone lines to implement complex telephone functions in a business environment. The business telephone system uses multiple lines and different telephones to connect together on the network.
This allows for better connectivity and less congestion. In addition, with the basic call management functions, today’s business phone system also provides unified communications, including the features of call, video call, and chat.
This helps the company to work in different geographic locations and improve the customer experience. There are three several types of business phone systems – KSU, PBX, and VoIP phone system. The company should know which one is best for its use. Therefore, a basic knowledge of each is necessary.
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Key System Units (KSUs)
Out of the three phone systems, this phone system is the simplest. A service technician is required to install the Key System Unit (KSU) (the hardware system installed in the site cabinet). The push-button of this phone system is connected manually to all telephone lines. The user presses a button to make a call.
The button lights up to indicate the line in use. There is also a KSU portable system called KSU-less. The KSU-less unit is on the desk. The box has a socket for connecting a certain number of telephone lines and a jack for extensions such as fax machines and answering machines.
The push-button telephone system includes basic analog features such as hold keys, speakerphones, and intercoms. Also, telephone service professionals have to work in the field, which is expensive to set up and maintain.
When it comes to supporting business communication, KSU is limited. In addition, the telephone company has not upgraded these systems. Consequently, as your business grows, you will face demolition and replacement situations.
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PBX Phone System
A private branch exchange (PBX) is another option for a business telephone system. This is a more advanced system than the KSU. It uses programmable attendant devices that allow incoming calls to be automatically routed.
Moreover, this type of business phone is suitable for an organization with more than 40 employees because it is largely automated. Another key benefit of the PBX is that it has an uninterruptible power supply.
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VoIP Phone System
Voice over Internet Protocol (VoIP) phone systems convert audio signals into digital signals. Telephone calls are converted into digital signals that are transmitted through fiber optic cables over broadband Internet. This type of phone system is usually the cheapest option. Plus, it has its own VoIP number.
You also get all the functionality of a traditional phone system and more. VoIP systems offer a number of advanced features. This includes the ability to make and receive calls from others and own a VoIP number. You can listen to your voicemail from your mobile devices, such as laptops, computers, and tablets.
The conversion of audio voice signals into digital packets is carried out by “codecs”. Codecs can be hardware devices or software-based processes. They compress voice signals and then encode them as digital signals. To continue our analogy, take what it says and put it in the digital envelopes.
Final Thoughts
The VoIP phones grow with your business by offering greater flexibility for staff growth and reduction. Conclusively, you can increase and decrease extensions immediately when you are working with this technology. But VoIP phone system is always best for your business growth.